Exports not generating
Monitoring - PlanGrid’s engineering team has resolved the issue. Exports are functioning normally.
Jan 18, 07:28 PST
Identified - PlanGrid’s engineering team has discovered the cause of the degraded performance exports and are working on a fix. Stay tuned for updates.
Jan 18, 05:36 PST
Update - We are continuing to investigate this issue.
Jan 18, 05:34 PST
Investigating - PlanGrid is aware of the issue impacting exports. Our team is currently investigating it.
Jan 18, 05:17 PST

About This Site

Status.PlanGrid.com is the PlanGrid community's place for real-time information on system performance and maintenance. Questions? Please reach out directly to support@plangrid.com.

Customer API   Operational
Sheet Processing   Operational
Staple Packs, Issue & RFI Reports, Asbuilts   Operational
Mobile Syncing   Operational
Website   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 20, 2019

No incidents reported today.

Jan 19, 2019

No incidents reported.

Jan 18, 2019
Submittals Not Loading on Website
Resolved - This incident has been resolved.
Jan 18, 16:11 PST
Monitoring - PlanGrid’s engineering team has resolved the issue. Submittals are functioning normally. We appreciate your trust in us as we continue to make your success a top priority.
Jan 17, 16:10 PST
Identified - PlanGrid’s engineering team has discovered the cause of the degraded performance of submittals and are working on a fix. Stay tuned for updates.
Jan 17, 16:02 PST
Investigating - PlanGrid is aware of the issue impacting submittals. Our team is currently investigating a degradation in performance when submittals are accessed on the website. We're working hard to resolve the issue.
Jan 17, 15:38 PST
500 errors on web
Resolved - This incident has been resolved.
Jan 18, 09:18 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 17, 09:46 PST
Investigating - PlanGrid is aware of the issue impacting our website. Our team is currently investigating it.
Jan 17, 09:36 PST
Jan 17, 2019
Intermittent service interruptions at app.plangrid.com
Resolved - This incident has been resolved.
Jan 17, 09:30 PST
Identified - PlanGrid Engineering has been alerted to intermittent interruptions in service to the PlanGrid website, app.plangrid.com. Our team has identified the issue and is working to resolve this now. Impacted users may see errors while trying to access the website. We will update when the issue is resolved.
Jan 9, 20:17 PST
Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019
Inability to log into PlanGrid and view projects on the website
Resolved - This incident has been resolved.
Jan 9, 20:15 PST
Monitoring - PlanGrid's engineering team has resolved the issues and PlanGrid's website, mobile syncing, and Admin Console should be functioning normally. We appreciate your patience!
Jan 8, 13:23 PST
Identified - PlanGrid is aware of the incident involving logging into our admin console, website and viewing projects on the project list from the website. We will provide an update soon.
Jan 8, 12:50 PST
Monitoring - PlanGrid’s engineering team has resolved the issue. The PlanGrid website is functioning normally. We appreciate your trust in us as we continue to make your success a top priority.
Jan 8, 12:43 PST
Update - We are continuing to investigate this issue. Users will also see issues attempting to access the Admin Console website.
Jan 8, 12:33 PST
Investigating - We are currently investigating an issue with being unable to login and accessing project lists. We'll provide an update soon. Thanks for the patience.
Jan 8, 12:28 PST
Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

← Incident History Powered by Statuspage