Inability to log in, 500 errors on website
Incident Report for PlanGrid
Resolved
This incident has been resolved.
Posted 14 days ago. Aug 05, 2019 - 07:42 PDT
Monitoring
PlanGrid’s engineering team has resolved the issue. You can now access PlanGrid on the web/apps at full capacity. We appreciate your trust in us as we continue to make your success a top priority.
Posted 16 days ago. Aug 02, 2019 - 11:55 PDT
Update
We are continuing to work on a fix for this issue.
Posted 16 days ago. Aug 02, 2019 - 11:03 PDT
Update
We are currently in maintenance mode while we continue working on a resolution. Thank you for your patience.
Posted 16 days ago. Aug 02, 2019 - 10:55 PDT
Identified
PlanGrid’s engineering team has discovered a technical issue related to our database. Users may be experiencing an inability to log in, sluggishness, or 500 errors. We are taking aggressive steps to resolve this issue.
Posted 16 days ago. Aug 02, 2019 - 10:32 PDT
Investigating
PlanGrid is aware of the issue impacting the ability to log into PlanGrid (web/mobile) and/or pages loading slowly / timing-out. Our team is currently investigating it.
Posted 16 days ago. Aug 02, 2019 - 10:29 PDT
This incident affected: Customer API, Sheet Processing, Staple Packs, Task & RFI Reports, Asbuilts, Mobile Syncing, and Website.