Slow sheet uploading and sheet processing
Incident Report for PlanGrid
Resolved
This incident has been resolved.
Posted 13 days ago. Feb 08, 2019 - 14:38 PST
Monitoring
PlanGrid’s engineering team has resolved the issue. Our sheet upload processing time is functioning normally. We appreciate your trust in us as we continue to make your success a top priority.
Posted 14 days ago. Feb 07, 2019 - 14:35 PST
Update
We're looking to implement our fix very shortly. Thank you again for the patience. We'll update our status once we have fully resolved this issue.
Posted 14 days ago. Feb 07, 2019 - 13:57 PST
Update
It's going to take us a little longer to come to a resolution. Thanks for bearing with us. All uploads will eventually process. We'll provide another update soon.
Posted 14 days ago. Feb 07, 2019 - 12:27 PST
Update
We are expecting to still see issues for a couple of more hours. We are working on resolving this as quick as possible. We'll provide an additional update soon. Thank you so much for the patience.
Posted 14 days ago. Feb 07, 2019 - 10:16 PST
Identified
The issue has been identified and a fix is being implemented.
Posted 14 days ago. Feb 07, 2019 - 09:29 PST
Investigating
We are aware that there is currently an issue with sheet uploads and sheet processing. You will see a delayed processing time. The sheets will continue to process so there's no need to re upload. We'll provide an update shortly. Thank you so much for the patience.
Posted 14 days ago. Feb 07, 2019 - 08:31 PST
This incident affected: Sheet Processing.