Incident Number: # COE-INC107739
Incident Date: March 22, 2024
On March 22, 2024 between 9:22 AM PDT and 11:12 AM PDT, Autodesk became aware of an incident that impacted customers using PlanGrid. Specifically, users encountered "Internal Server Error" messages when attempting to access the ‘Home’ page within PlanGrid. This issue was only observed in the US region due to different versions of the homepage being used in other regions.
The service disruption was caused by a recent settings change in PlanGrid Insights, which resulted in an internal error when verifying users' access. This caused a circuit breaker to open, disrupting communication.
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:
Thank you for your patience and understanding.