AUTODESK EVENT ANALYSIS

Incident Number: #COE-INC107020

Incident Date: February 20, 2024

Summary

On February 20, 2024 between 7:09 AM PST and 8:53 AM PST, Autodesk experienced a service disruption that impacted customers using PlanGrid in the US region.

Impacted Services

• PlanGrid customers in the US region were unable to access or load projects.

Root Cause

• An unusually high volume of requests caused a high CPU load that resulted in significant performance degradation that impacted PlanGrid projects.
• While the issue was being investigated, the high volume of requests dropped and the issue self-resolved on February 20, 2024 at 8:53 AM PST.

Autodesk Actions

Autodesk has completed a post-incident analysis of the event and identified actions that have been taken. These include the following:

• Implemented auto-scaling improvements for dependent services to mitigate future occurrences.
• Improved alerting processes when large traffic spikes are detected to expedite resolution.

Thank you for your patience and understanding.